Product maintenance service

Repair service
Product replacement/refurbishment

If the product within the warranty period used in a normal operating environment cannot be repaired due to poor performance or functionality


Irreparable

￭ If the product does not meet the warranty requirements or meets any of the following conditions

￭ The problem may occur again after repair

￭ The product or component has been discontinued

￭ The product cannot be used after disassembly

Important notice before applying for maintenance services

￭ UTING provides repair services for all products

￭ Please call 400-606-4800 to contact the customer service center

￭ Before requesting repairs, please refer to the FAQ section for similar questions

￭ Please backup any product settings as they may be reset during maintenance

Apply for repair service

You can apply for repair services by visiting UTING dealers or our customer service center

You can apply for repair services by mail (with the customer paying the shipping fee in advance)

Before mailing the product, please ensure to include detailed information and contact details of the issue.

Maintenance service time

￭ Repair services usually take about 2 to 5 working days after receiving the product. ￭ If additional components are required, the service time may take 10 working days. ￭ If the product is severely damaged, it may not be repairable.

Need help?

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+86-13486418136

Welcome to inquire, we will be dedicated to serving you. Office hours: Monday to Friday: 8:30-17:30